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Privacy Policy

Last updated: November 9, 2026

This policy explains what data KurAI collects, how it is used, who it is shared with and what rights you have over it. It applies to the KurAI platform (app.kurai.la), this website (kurai.la) and related services.

KurAI is located at Gral. Holley 2313, Providencia, Santiago, Chile ("KurAI", "we", "us"). For any question, write to [email protected].

KurAI is a platform for companies: it connects your company’s systems, organizes information into tables and reports, and runs processes with AI Workers (artificial intelligence co-workers). We process the data your company uploads or connects to the platform on behalf of your company and according to its instructions.

Data we collect

  • Account data: your name, email address and, if you sign in with Google or Microsoft, your profile picture.
  • Workspace data: your company name, the people you invite, and their areas, roles and permissions.
  • Information your company connects or uploads: documents, emails from the mailboxes your company connects, WhatsApp messages from the channels it connects, ERP data, spreadsheets and other systems, and the results KurAI produces from them (tables, reports, alerts, AI Worker tasks).
  • Integration credentials: the access your company provides to connect its systems, which we store encrypted.
  • Technical data: access logs, IP address, browser type and usage events needed to operate and protect the service.
  • Website: the data you send us through forms (name, company, email, phone and message) and analytics and advertising cookies, such as HubSpot’s and Meta’s.

How we use data

  • To provide the platform: capture and organize information, produce reports and alerts, and run the processes your company sets up.
  • To manage your account, your team’s permissions and access to the platform.
  • To provide support, send service notices and bill what was contracted.
  • To keep the service secure, prevent abuse and meet legal obligations.
  • To answer contact requests from the website and measure the performance of our campaigns.

We do not sell your data, and we do not use your company’s information to train general-purpose artificial intelligence models or for any purpose other than providing the service.

Google user data

KurAI lets you sign in with your Google account. For that it requests only these permissions:

  • openid, email and profile: to identify you, create your account and sign you in to the platform. We receive your name, email address, profile picture and Google account identifier.

KurAI does not request access to your Gmail, Google Calendar, Google Drive or any other data in your Google account when you sign in.

KurAI’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.

Specifically: we use Google user data only to sign you in and identify you within KurAI; we do not transfer it to third parties except as needed to provide that service, for security reasons or to comply with the law; we do not use it for advertising; we do not sell it; no person at KurAI reads it unless you allow it, it is needed for security, or the law requires it; and we do not use it to develop, improve or train artificial intelligence models.

You can revoke KurAI’s access to your Google account at any time at https://myaccount.google.com/permissions.

Microsoft user data

If you sign in with a Microsoft work or school account, KurAI requests the same basic permissions (openid, email, profile) for the same single purpose: identifying you and signing you in.

Who we share data with

We share data only with providers that help us deliver the service, under contracts that require them to protect it and use it only for that purpose:

  • Infrastructure and hosting: servers, database, storage and content delivery network.
  • Artificial intelligence: providers that process information on our behalf to extract data, classify documents and run tasks, without using it for their own purposes.
  • Communications: sending the emails and messages the platform sends on behalf of your company.
  • Sales and analytics: HubSpot for forms and meetings, and Meta to measure our campaigns on the website.

We also share information with the people and systems your company authorizes, and the data we must disclose to comply with the law.

International transfers

Some of our providers operate outside Chile. When data is transferred to another country, we use providers that offer adequate protection safeguards.

How long we keep data

  • We keep your company’s information while the service is active or until your company deletes it.
  • When the service ends, or if you ask us to delete your data, we delete it within 30 days, except what your company asks us to export first. Backups are deleted when their rotation cycle ends.
  • We may keep billing data and records for as long as the law requires.

Security

Data travels encrypted (TLS). Integration credentials are stored encrypted. Each company’s information is isolated from the others, each person sees only what their permissions allow, and internal access is limited to the people who need it to operate the service.

Your rights

You can request access to, correction, deletion or portability of your data, object to its processing or withdraw your consent, under Chile’s personal data protection law and any other law that applies to you. Write to [email protected] and we will reply within 30 days. If your data was uploaded by your company, we will also coordinate the request with it.

Children

KurAI is built for companies and is not directed to anyone under 18.

Changes to this policy

If we change this policy, we will post the new version on this page with its date, and notify you by email if the change is significant.

Contact

KurAI · Gral. Holley 2313, Providencia, Santiago, Chile · [email protected]